Grace was terrific. I brought her an off-the-rack silk gown in blush that had already been altered for me. It was pretty dingy when I brought it in, definitely looked off-the-rack! It also had a pen mark and some spots. When I got it back 1 week later, it was perfect. Not a hint that it had ever been tried on - it looked brand new! In fact, Grace called a few days beforehand to ask to keep it an extra 2 days because they had found some additional spots that we had not noted and wanted to make sure they had it as clean as possible. Grace went above and beyond again when she instructed me on the packing of my gown for my destination wedding - even though I did not buy the destination gown bag that they sell! Instead, she gave me plastic and lots of tissue and careful notes on how to put it into my own garment bag - it came out great. She even gave me some stain stick/brush just in case of spills. All of this for about $76! She did give me a discount for working with The Bride's Project, a non-profit in Toronto that sells donated gowns for a cause... you'll be able to find my wedding gown there soon! I definitely recommend Grace for gown cleaning and thank The Bride's Project for the excellent reference.
Melissa
Wedding: 4/10/10
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
Fantastic! We drove from Hamilton, ON to Grace Gown Care after reading VERY positive reviews on the service and professionalism of these gown care specialists. After a reception in the Caribbean my intricate lace dress was heavily soiled with dust and dirt. Grace was amazing from the time we arrived -- she hung up the dress, inspected it, explained any observed damage and assessed the severity of soiling. My wedding dress was a bit more complicated since it had a silk lining which cannot get wet (it shrinks) - so Grace cleaned the liner and the lace separately with phenomenal results. I would recommend her again and again!!!!
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